Latest posts by Maricel Rivera (see all)
- 5 Productivity and Collaboration Apps to Test for Free - May 31, 2014
- Workflow Automation: What It Is and What It Can Do for Your Business - October 8, 2013
- When BYOD Means BAU, Your Phone Signal Can’t Go Loco on You - August 26, 2013
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Despite the increasing popularity (or is it inevitability?) of BYOD (bring your own device), a bigger chunk of today’s corporate world is still wary when it comes to their employees bringing their mobile devices for use in the office. Their hesitation, of course, isn’t without merit.
However, in some industries, using mobile devices while on the job actually helps employees get their work done more efficiently and, for wirelessly connected devices, even enhances operational performance.
Here are some of the industries to which mobile device usage and connectivity actually serve to enhance business operations:
1. Shipping and delivery
It’s easy to understand why and how important mobile usage and connectivity is to the shipping and delivery industry. When the main goal is to get packages transported to and from locations, having a connected mobile device on hand (for tracking and swifter communication between parties) helps to ensure customers and bosses that no packages should get lost in transit.
2. Construction and technical repairs
In the construction and repairs industry, personnel are frequently being sent to travel to various locations to address a customer’s concerns, resolve a technical issue, perform upgrades or installations, or to do a survey on a particular construction site.
With the use of connected mobile devices, staff in the field and the office can communicate, relay information and pertinent work orders without having to travel to and from the office and the site. Aside from ensuring that operations continue without the added travel time, the
3. Food and catering
Hungry people, especially hungry people that have to wait a long time before they can partake of their meal, are not a happy bunch of customers to explain to when the food they ordered over an hour ago seems to have gone amiss.
This might seem like an extreme example, but cases like these make the bulk of complaints addressed to restaurant contact centers. And as usual, the culprit can be traced down to faulty communication between customer and delivery agent.
The delivery personnel could have either encountered some significant road blocks, like a) security won’t let them in a customer’s village compound, b) nobody is answering the door, or c) they simply just got lost.
A mobile phone with reliable signal reception can reduce these setbacks, help the delivery personnel relay necessary information and efficiently achieve delivery schedule goals.
Mobile signal boosters to establish regular connectivity
As the examples above illustrate, not only can access to mobile connectivity be considered a competitive boost to these businesses’ operations, it can actually be seen as a necessity. Mobility, however, can only be effective with a reliable mobile signal, for the phone loses its contribution to business operations if it can’t actually make a decent enough connection to communicate with.
Having a consistent and reliable signal is an absolute necessity for industries that engage in mobile business practices. Being reachable to customers, accessible to office staff and workers on the field is a key to avoiding delivery and production delays.
And while mobile carriers do everything in their power to give their subscribers the best possible phone signal coverage, when their best just isn’t enough, investing in add-on technologies such as mobile phone repeaters, especially when your business most needs it, is a sound strategy.
Image credit: adamr | FreeDigitalPhotos.net
