After what seems like four-evah! I have managed to get the Zendesk support site up and running.
I was quite happy with the previous support site by Hesk which I managed to integrate to a WordPress theme but, it was a little hard to find tickets that had been solved previously.
With the new fangled Zendesk system in place it should be much easier to find the answers you need.
.. that’s if there is a record of it being asked before
Help me to help you/them
The new site has a pretty decent system that enables anyone to add a useful article to the knowledge base.
This is a great opportunity for you to get a link back to your site at the bottom of any articles you submit.
I’d be really grateful if you submitted an article about CommentLuv (free or premium) that could help a fellow CommentLuvver
Please only submit articles
here are some example article ideas..
- What is CommentLuv? (has been asked by a surprisingly large number of people!)
- How does CommentLuv work?
- How to install CommentLuv?
- How to prevent spammers from taking advantage of the links?
- What to do after installing the plugin?
- Where to find CommentLuv blogs?
These are just some ideas, feel free to think of some more!
I will be adding to the knowledgebase as and when tickets come in about different things. The plugin is quite mature now so most of the tickets that come in are to do with themes and other plugins messing things up.
If you submit an article and it gets voted up or receives a lot of attention then you’ll get yourself mentioned on the main blog and if you’re a CommentLuv Premium member then I’ll even add YOUR affiliate link under the article!
You can find the support site here -> CommentLuv Support